Nottinghill Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Nottinghill Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing our team to begin work, you agree to these terms. Please read them carefully before placing an order for any cleaning service, whether it is a one-off visit, regular maintenance clean, end of tenancy clean, or any other agreed service.

For the purposes of these terms, “we”, “us”, and “our” refer to Nottinghill Cleaner, and “you” or “the customer” refer to the person requesting the service. These conditions are designed to make the booking process, service delivery, payment, cancellation, and liability rules clear. They also explain how waste and materials must be handled in line with applicable UK rules.

If any part of these terms is unclear, the customer should raise the issue before the appointment is confirmed. Any special arrangements must be agreed in writing or by another durable record. Variations to a standard cleaning booking may be accepted at our discretion, but only where they do not conflict with legal obligations, safety requirements, or reasonable service limits.

By booking a service with Nottinghill Cleaner, you confirm that you are at least 18 years old and legally capable of entering into a contract. You also confirm that you have authority to arrange access to the premises and to request the services listed in the booking. If you are booking on behalf of a landlord, tenant, managing agent, business, or another person, you warrant that you have the necessary permission to do so.

We may rely on the information you provide about the property, the number of rooms, expected level of cleaning, access arrangements, pets, parking restrictions, and any known hazards. If the information is incomplete or inaccurate, the final service may need to be adjusted, delayed, or repriced. A Nottinghill Cleaner service agreement is formed only when we confirm the booking or otherwise accept your request.

The customer must ensure that the property is safe and reasonably ready for cleaning at the agreed time. This includes providing access, electricity, hot and cold running water, and any necessary entry instructions. Where the property is not accessible, or where our team cannot safely carry out the work, the appointment may be treated as a late cancellation or failed visit. In those circumstances, a call-out or minimum booking fee may still apply.

Booking Process

The booking process begins when you submit a request for a cleaning appointment and provide the relevant details about the property and the required service. We may ask follow-up questions to confirm the scope, timing, and any special instructions. A booking request does not guarantee availability until it has been accepted by us.

Once a request is reviewed, we may send a service quotation, proposed schedule, or confirmation summary. You should check this information carefully, including the type of service, estimated duration, staff allocation, and any assumptions used in pricing. If you want additional tasks added, such as oven cleaning, interior window cleaning, or deep-cleaning areas, these should be approved before the appointment starts. A revised Nottinghill cleaning service quote may be issued where the scope changes.

We reserve the right to decline or withdraw from a booking before work starts if the request is outside our service capacity, if safety cannot be ensured, if access arrangements are unsuitable, or if the property conditions differ materially from what was described. Where reasonable, we may propose an alternative date, a different service level, or additional staff. Any changes are subject to our confirmation.

Payments and Charges

Prices are normally stated in pounds sterling and may be quoted as a fixed fee, hourly rate, or a combination of both. The applicable price will depend on the size of the property, the type of cleaning required, frequency, level of dirt, and any specialist tasks requested. Unless agreed otherwise, all charges are exclusive of any additional items that become necessary during the visit.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the service, although some bookings may require a deposit or full advance payment. We may also request pre-authorisation, especially for high-value, repeat, or short-notice appointments. By agreeing to these terms, you consent to pay for the services provided under the agreed terms and any lawful extras requested by you or your authorised representative.

Where an invoice is issued, payment must be made by the date stated on the invoice. If payment is late, we may charge statutory interest and recover reasonable costs incurred in pursuing the outstanding sum, subject to applicable UK law. We may also suspend future bookings until arrears are cleared. The customer is responsible for any bank or card processing fees charged by their payment provider.

Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving us notice within the time period stated at confirmation. If no notice period is stated, a reasonable period should be provided. Early notice helps us manage staffing and allows us to offer the slot to another customer. A valid cleaning appointment cancellation must be acknowledged by us to take effect.

If you cancel with insufficient notice, or if our team is unable to access the property, we may charge a cancellation fee, often based on the reserved time or a minimum service charge. The amount may vary depending on the timing of cancellation, the type of service, and whether materials or labour have already been allocated. This also applies where the property is unprepared in a way that prevents the service from proceeding.

We may cancel or postpone a booking if staff are unavailable due to illness, safety issues, severe weather, transport disruption, or other circumstances beyond our reasonable control. In such cases, we will aim to offer a new appointment or, where appropriate, refund any prepaid amount for the unperformed part of the service. We are not responsible for indirect losses caused by a cancellation that is handled in good faith and with reasonable notice.

Scope of Service and Customer Responsibilities

Our services are limited to the tasks agreed in the booking confirmation. Any work not expressly included may be refused or charged separately. We do not provide guarantees for the removal of permanent stains, ingrained odours, mould, mineral damage, paint marks, or damage caused by age, wear, or unsuitable surfaces. The customer should not expect a result that is impossible to achieve through reasonable cleaning methods.

You must remove or secure cash, jewellery, documents, artwork, fragile items, and other valuables before the appointment. We may decline to clean behind or inside areas that are unsafe, heavily cluttered, or contaminated. Where furniture, appliances, fixtures, or personal items need to be moved in order to complete the work, you are responsible for ensuring they can be shifted safely and without damage unless we have specifically agreed to do so.

You are also responsible for ensuring that any pets are appropriately restrained, that vulnerable individuals are protected during the visit, and that the working environment is reasonably safe. We may stop work if we believe there is a serious risk to health or safety. Any loss of time caused by hazards, obstruction, or incomplete preparation may be chargeable. A Nottinghill Cleaner service is always conditional on safe and practical access.

Liability and Limitations

We will perform our services with reasonable care and skill. However, to the fullest extent permitted by law, our liability is limited to losses that are a foreseeable result of our breach of contract or negligence. We are not liable for losses that are indirect, incidental, or consequential, including loss of profit, loss of opportunity, or loss resulting from business interruption.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we damage property through proven negligence, our responsibility will normally be limited to the cost of repair or replacement, taking account of wear, depreciation, and the age of the item, subject to the relevant facts and any insurance arrangements.

We are not liable for damage caused by pre-existing defects, hidden weaknesses, unsuitable materials, poor installation, or items that are already fragile or unstable. Nor are we responsible for damage resulting from the customer’s failure to provide accurate information, safe access, suitable instructions, or adequate warning of special conditions. Any claim should be reported as soon as reasonably possible after discovery so that the matter can be investigated.

Waste Regulations and Disposal

Waste management is an important part of responsible cleaning practice. Unless otherwise agreed, our service does not include the removal of large quantities of rubbish, hazardous waste, electrical equipment, construction debris, or items requiring specialist disposal. If waste removal is included as part of a cleaning job, it must be lawful, safe, and within the scope of the service booked.

The customer must ensure that any waste presented for removal is properly separated where necessary and does not contain prohibited or dangerous materials. We may refuse to handle sharp objects, bodily fluids, asbestos, chemicals, batteries, medicines, needles, or any other controlled or hazardous substance. If we are asked to deal with such materials, the service may be suspended and additional charges or reports may be made where required by law.

All waste must be managed in accordance with applicable UK waste regulations, including any local authority requirements and duty-of-care obligations. Where we take waste away as part of the service, it will be transported and disposed of using lawful methods only. The customer agrees not to request, and we do not permit, any action that would amount to fly-tipping, unlawful dumping, or breach of environmental duties.

Claims, Complaints, and Service Issues

If you are not satisfied with a service, you should notify us within a reasonable time after completion and provide details of the issue. Where appropriate, we may offer a re-clean, partial refund, or another reasonable remedy at our discretion, depending on the circumstances and the nature of the complaint. Any remedy will be assessed fairly and in line with the agreed scope.

We may ask for photographs, access to the property, or other reasonable evidence to review a complaint. This helps us understand whether the issue relates to the service provided, the condition of the property, or factors outside our control. A complaint does not entitle the customer to withhold payment for undisputed services already performed.

Nothing in this section affects your statutory rights as a consumer under applicable UK law. However, those rights do not extend to unrealistic expectations, pre-existing damage, or matters outside the contracted scope. The Nottinghill cleaner terms are intended to be fair, balanced, and consistent with ordinary consumer contract principles.

Events Beyond Our Control

We are not responsible for failure or delay caused by events outside our reasonable control. These may include severe weather, transport disruption, accidents, industrial action, utility failures, public health restrictions, fire, flood, or other unforeseen circumstances. Where such events occur, we will try to contact you as soon as reasonably practicable and may rearrange the appointment or pause the service.

Our obligations under the contract are suspended for the duration of any event beyond our control. If the situation continues for a prolonged period, either party may be entitled to end the affected booking without penalty in respect of the unperformed part of the service. We will only charge for work actually completed and any unavoidable costs lawfully incurred before termination.

We do not accept responsibility for delays caused by traffic, parking restrictions, or access issues that were not disclosed in advance. Customers should provide accurate entry information and allow reasonable time for arrival and setup. A flexible approach may be helpful where conditions change on the day, but this does not create any automatic obligation for us to extend the service without payment.

Governing Law and General Terms

These terms are governed by the laws of England and Wales, and any dispute or claim arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales. If the customer is ordinarily resident in Scotland or Northern Ireland, any mandatory consumer protections applicable in those jurisdictions will still apply where required by law.

If any provision of these terms is held to be invalid, unlawful, or unenforceable, the remainder will continue in full force to the extent permitted by law. Failure by us to enforce any right or provision immediately does not mean we waive that right. Any waiver must be given in writing to be effective.

These Terms and Conditions constitute the full agreement between the customer and Nottinghill Cleaner in relation to the relevant service, unless replaced or supplemented by a signed written agreement. No verbal statement or informal promise will override them unless confirmed by us in writing. The customer should retain a copy of the booking summary and these terms for reference.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms in full. If you do not accept any part of them, you should not confirm the booking or permit work to begin. These terms are intended to support a professional, transparent, and lawful cleaning service arrangement for all parties involved.